favorite6The exact activity, event and knowledge flow depends on situation- and context-specific elements that may not be known a priori, may change during process execution, and may vary over different process cases.
favorite42013 Adaptive Case Management Swenson  and Motahari-Nezhad and Swenson [10, 15] Adaptive Case Management (ACM) is an approach to support knowledge workers who need the most flexibility to handle their cases.
favorite972013 Production Case Management Swenson  and Motahari-Nezhad and Swenson [10, 15] Production Case Management (PCM) is an approach to supporting knowledge workers which is programmed by specially-trained technical people (programmers) to produce a case management application.
favorite62009 Case Management White  Case Management is the management of long-lived collaborative processes that coordinate knowledge, content, correspondence and resources to progress a case to achieve a particular goal; where the path of execution cannot be predetermined in advance of execution; where human judgment is required to determine how the end goal can be achieved; and where the state of a case can be altered by external out-of-band events.
favorite7black boxes case case attributes case management case processing conditions context control level coordination logic flexibility generic application parallel people performer plug-ins repository routing single tasks support task time frames uniformity user user interface work contents level work item workers workflow.